Performance Appraisals - Techniques Process Challenges Approaches Review
Balanced Scorecard and Performance Management
 The Balanced Scorecard
 Balanced Scorecard Approach to
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Performance Appraisal
 
Methods and Techniques of
Performance Appraisal
 
IT and Performance Appraisal
 
Performance Appraisal:
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Performance Appraisal
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 Linking Compensation to
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 Appraisal as a Motivating
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 Micromanagement & Performance
Management
 Performance Appraisals And
Organisational Performance
 Employee Training Need Assessment
 Performance Appraisal in
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 Arguments Against Performance
Appraisals
 Managing without Performance
Appraisals
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Outsourcing
 Advantage Of Performance
Management Outsourcing
 Performance appraisal for
different levels of employees
 Parameter to Appraise Performance
in BPO Sector
 Current global trends in Performance
appraisal (in general terms)
 

Balanced Scorecard


Appraisals Home » Balanced Scorecard
 
To evaluate the organisational and employee performance in Performance appraisal management processes, the conventional approach measures the performance only on a few parameters like the action processes, results achieved or the financial measures etc. The Balanced scorecard – an approach given by Kaplan and Norton provides a framework of various measures to ensure the complete and balanced view of the performance of the employees. Balanced scorecard focuses on the measures that drive performance.

The balanced scorecard provides a list of measures that balance the organizations internal and process measures with results, achievements and financial measures.


The two basic features of the balanced scorecard are:

The four Perspectives recommended by Kaplan and Norton for the managers to collect information are:

  • The financial measures – The financial measures include the results like profits, increase in the market share, return on investments and other economic measures as a result of the actions taken.


  • The customers’ measures - These measures help to get on customer satisfaction, the customer’s perspective about the organisation, customer loyalty, acquiring new customers. The data can be collected from the frequency and number of customer complaints, the time taken to deliver the products and services, improvement in quality etc.


  • The internal business measures – These are the measures related to the organization’s internal processes which help to achieve the customer satisfaction. It includes the infrastructure, the long term and short term goals and objectives, organisational processes and procedures, systems and the human resources.


  • The innovation and learning perspective - The innovation and learning measures cover the organisation’s ability to learn, innovate and improve. They can be judged by employee skills matrix, key competencies, value added and the revenue per employee.
 
Once a Year Overview
Self Appraisal
Performance Review - Preparation
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How to Complete a Performance Appraisal Form
Analysis for Improving Performance
Active performance appraisal conversation
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Performance Consulting: Moving Beyond Training
Writing performance appraisal
Performance Appraisal Training
How to Measure Employee Performance
FAQ about Performance Appraisal
 




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